Privacy Policy

Riverina Poly Last updated: September 2026

Riverina Poly (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website or interact with us.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact details — name, phone number, email address and postal/delivery address, when you submit a quote request, contact form, or make an enquiry.
  • Enquiry details — information you provide about the products you’re interested in (e.g. tank type, size, delivery location) so we can prepare an accurate quote.
  • Technical information — IP address, browser type, device information, and pages visited, collected automatically through our website and any analytics tools we use (e.g. Google Analytics).
  • Communication records — records of phone calls, emails or messages exchanged with our team.

We do not knowingly collect sensitive information (such as health or financial information) unless it is directly relevant to providing you with a quote or service and you have provided it voluntarily.

2. How We Collect Personal Information

We collect personal information when you:

  • Submit an enquiry or quote request form on our website
  • Contact us by phone, email, or in person
  • Interact with our website (via cookies and analytics tools)

We do not collect personal information from third parties unless necessary to fulfil an order or delivery (e.g. a freight or delivery partner).

3. How We Use Your Personal Information

We use personal information to:

  • Respond to enquiries and provide quotes
  • Process and fulfil orders, including arranging delivery
  • Communicate with you about your order or enquiry
  • Improve our website, products and services
  • Comply with legal obligations

We do not use your personal information for unrelated marketing purposes without your consent, and you can opt out of any marketing communications at any time.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Delivery and freight partners, to arrange delivery of your order
  • IT service providers who host or maintain our website
  • Government or regulatory bodies, where required by law

We do not sell or rent your personal information to third parties.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site (e.g. via Google Analytics). You can disable cookies through your browser settings, though this may affect some website functionality.

6. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to your request within a reasonable timeframe.

8. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

For any questions about this Privacy Policy or how we handle your personal information, contact us at:

Riverina Poly  60 Echuca St, Moama NSW 2731 Phone: 03 5480 7060 Email: admin@thegreenpipe.com.au

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.